ShineACS Locks have gone through a lot of questions about how to troubleshoot Kwikset smart lock problems. Your email address will not be published. Unlock the door with the bolt extended to avoid locking yourself if anything goes wrong. Search through reviews of apps similar to yours until you find one with a rating of 3 stars or lower (one star being the lowest). To change the user code on Kwikset SmartCode 909 with the master code: Keep the door open. Possible Reasons For The Lock Not Working. %%EOF Though, you wont need this step if everything works fine when using Wi-Fi! Once youve identified these issues, take care of repairing them first before trying again. To solve issues like this, here is a detailed discussion of the possible steps that you can follow. Press every key once and make sure it beeps. 2. If no lights are coming on when pressing buttons on the keypad, try reprogramming them. The keypad will also flash red when the batteries are low. For example, if you want to delete the third code, add a different user code in position three.NOTE: Test the old user code to make sure it can no longer unlock the door.If you cannot remember the user code position, you may wish to perform a factory reset to delete allcodes associated with the lock. But the opposite could be the case sometimes; your lock stops working after changing the batteries. Press and hold the Lock button while installing battery pack, Switch:1 = Door lock status LED blinks every 6 seconds2 = Lock automatically re-locks door 30 seconds after unlocking.3 = Audio4 = Not used.LED Color:Blinking green = UnlockedBlinking amber = LockedBlinking red = Low batterySolid red = Door handing process did not work properly.Keypad WarningsKeypad flashes red with fast beeping sound* for 3 4 seconds.Three possible reasons and solutions: 1. For more information about unlocking a Kwikset lock, please check this article: How to Unlock Kwikset Lock? Explore a world of innovations. 2. Traveler, food lover, interior designer, and blogger. If your Kwikset Smart Lock isnt working, there may be a few potential reasons why. endstream endobj startxref To replace batteries on a Kwikset Smart Lock, follow these steps: If that doesnt work, check for updates to your device and Kwikset SmartKeys software update feature. If the keypad doesnt work after this, continue to the next step. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Attempt the programming procedure again, making sure not to pause for more than 5 seconds. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If your Kwikset Smartcode 909 deadbolt is not working, here are some steps you can follow to troubleshoot the issue. Although they're generally quite reliable, every once in a while something can go amiss with a Kwikset SmartCode lock. Try it now. We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. 1) Prepare Door :13-- Set deadbolt to locked position-- If you have a knob or lever, make sure it is in the lock position-- Ensure your door cannot close on its own (use door stop if you have one) or that you have another way to enter your home.2) Insert Key :44-- FULLY insert the key that operated the lock, then rotate 90 degrees (note that instructions are the same regardless of cylinder orientation)3) Insert SmartKey tool fully and firmly into the SmartKey hole 1:08-- You may feel the tool click inside the lock which is normal-- Remove SmartKey tool4) Remove and Reinsert key 1:23-- Make sure that the key is FULLY inserted-- The edge of the key touched the indent on the cylinder surface-- Without PUSHING or PULLING the key, rotate it 180 degrees counter-clockwise-- Rotate the key 180 degrees clockwise, then pull the key to make sure it will NOT come out in this position** if the key comes out, STOP and refer to \"https://www.youtube.com/watch?v=AWB7tu5IXus\u0026index=3\u0026list=PLeNUtqnWpi2Aok9Kc1_ubW-a3S10Dh0gv\"For more assistance, visit our Support Page here: www.kwikset.com/customer-support/how-to-center.aspx or call 1-800-327-5625 (LOCK). Reinstall the cover by screwing it back into place with your screwdriver. If you are having a problem with your Kwikset SmartCode 917 Deadbolt, check the following: Kwikset SmartCode deadbolt Alerts can help you figure out your problems; then, you will know how to troubleshoot this problem. If needed, reposition the strike. You'll need to reset the connection if it doesn't pair with the lock. Experience Kwikset products from the people who know them best. Program at least one user code. The LED light on the interior side of the lock will flash red when the batteries are low. Jeld-Wen Vs. Pella Windows: Which One Is Worthy For Your House? Remove the battery pack. Products which inspire assurance and delight when you need it the most. Fortunately, most issues require only simple fixes and troubleshooting is relatively easy. Whatever your reason, deleting a code from your lock is easy. The clutch could have been disengaged. Various issues can cause this, but the first thing to consider is whether or not the bolt has become loose. After the reset, perform the door handing detection process and other programming functions (add User Codes, set up Master Code, etc.). Switch #2 if in the up position this will enable the 30 second auto locking feature and if the switch is in the down position this will disable the auto locking feature. This Kwikset SmartCode Deadbolt Troubleshooting guide will list almost all Kwikset SmartCode series Deadbolt locks with their problems and solutions. Page 1 61883 / 01 Programming and Troubleshooting Guide Master Code Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Keypad Troubleshooting: Battery Battery FAQ Technical Support 1 / 13 2014 Kwikset Corporation 1-866-863-6584. You must add a new user coder to cover the old user code. Features Installs in minutes with just a screwdriver - no hard wiring required One touch locking convenience To test if the passcode is working, you do not have to press the black button. This may require more strength than usual! Press and HOLD the Lock button while installing battery pack. A quick way to tell that the latch is upside down is to look at the face of the cylinder. Kwikset Smart Lock is not connecting to your phone/device. q46)is6}~>~+9vHS?6`asi"]Zr? Step 4. The lock will automatically sense the handing of the door and will extend & retract deadbolt latch. How to Troubleshoot Unlocking Issues on Your Kwikset Smart Lock Long-press the Program Button for 5 seconds, then long-press the Button A for another 5 seconds. Setup instructions, pairing guide, and how to reset. Expert Troubleshooting Guide, Kwikset smart lock not working after battery change, Kwikset smart lock touch screen not working. Your lock should always operate smoothly and easily. Hi, this is Meet Brandon and Nellie. Re-install the battery while still holding the "program" button. Why And How? Once you insert the correct passcode in the SmartCode, the electric motor starts its function and the deadbolt begins to withdraw as a result of this system. Effective Tools and Steps Tips, https://www.acslocks.com/wp-content/uploads/2022/03/1646302316-Apartment-Lock-Change-10-Essential-Facts-You-Need-To-Know.jpg. Reinstall the battery cover. Now the next thing you want to do is try restoring factory settings to possibly clear off any glitch preventing the lock from receiving power. Next, check for bugs within your smart locks operating system by opening its application store in your phones settings menu (or app store). Your Kwikset Smart Lock keypad should work fine now. The clutch is disengaged. The device will not perform correctly if the batteries are low or dead. Detail Guide. NO not chiseled Use latch "B" (not included). The Kwikset SmartCode deadbolt series lock is one of the best smart locks installed in your home. Youll hear several beeps and the indicator light will flash green, showing the lock has received power. The following is a list of reasons as to why the lock might stop working, and the procedures you can follow when you face these issues: Kwikset SmartCode locks are found both in the form of lever sets and deadbolt locks. As with the first passcode, it is important to remember to not press the black button when checking if the passcode has been registered or changed successfully. htVXW!&]AMp&-Q@Q$y+!(>E-XtB-+jU|QJSS)`nz~7{s34D4=2<2$$"+&l4n0FeL19n44Yrwa.niO~ri`)]R2G(7I_cN[2S;{vmpJr6. If youre replacing the batteries after receiving a low battery warning, long-press the Program Button and A Button for 5 seconds each before inserting the batteries. They have also greatly helped to reduce the uncertainty that is related to losing or misplacing keys. Press the Program button once. Lets start by talking about why your lock may not be working correctly; then, well understand what to do when it isnt working correctly. Hunker may earn compensation through affiliate links in this story. In short, if your Kwikset Lock keypad is not working, the batteries might be low. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. Due to individual printers, dimensions on installation instructions may not print at an accurate scale. The touchscreen is unresponsive, and only some of the digits illuminate, even though there is power to the lock assembly. Once you've confirmed that, you're good to go! Lock beeps two times/Keypad flashes red three times/Keypad flashes red six times with six beeps: Programming timeout. You must ensure that you have installed a passcode in the lock. You, as the owner, can set your desired passcode using these numbers. The steps are easy, 1) Pull the batteries out of the lock. If your Kwikset smart lock code is not working, There are a few things to check. Press and release the Program button if you have not enabled a Programming Code. Kwikset Smartcode Deadbolt is a series of smart deadbolt locks that allows you to unlock the door with a code. You havent yet set up a new lock on this phone number and want to do so now. Page 1 62813 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Locked Turnbutton Troubleshooting: Keypad Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 11 2015 Spectrum Brands, Inc. www.kwikset.com. The keypad is unresponsive. Replace batteries in both of your batteries if they are old or low on charge. Kwikset Smartcode Deadbolt troubleshooting is a simple fix for your smart code deadbolt locks. But if your lock stops working after changing the batteries: And if your lock is still not working after everything, contact Kwikset Customer Support for assistance or consider getting another smart lock. Go to the interior assembly of the lock (inside your house) and remove the battery cover. Step 2. Sometimes it's necessary to delete a code on your SmartCode lock. Kwikset Smart Lock Not Responding You can try several things if your Kwikset Smart Lock is not responding to your commands. This is a very key point to remember. Thats why weve put together this list of the most common issues and solutions weve seen pop up over time. Download. endstream endobj 77 0 obj <>stream For Smartcode 910 see page 8 here. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. Note: Most Kwikset Lock models require you to perform the door handing identification process after restoring factory settings. For a 2" thick door a thick door kit is needed. The keypad flashes red 15 times with 15 beeps: Three incorrect codes are entered within one minute. Also, here is a video about Kwikset SmartCode 911 troubleshooting from youtube: To troubleshoot your Kwikset SmartCode 913 lock, youll need to start with the following steps: And also, you can check this Kwikset SmartCode 913 troubleshooting video on youtube: Kwikset Smart Code 913 issues and solutions. Test with an existing User Code; the lock should not work. Replacing the batteries in your Kwikset Lock is a go-to fix for this issue. You can unlock Kwikset smart lock in three ways: With a use code, a key, a fingerprint, and Kwikset lock app. To troubleshoot your Kwikset SmartCode 913 lock, you'll need to start with the following steps: Make sure the keypad is clean and free of debris. Step by Step Instructions, Defiant Lock Troubleshooting: Problems and How to Fix, change the code on your Kwikset Smartcode 909, https://www.youtube.com/watch?v=Cm80vWshAWA&t=43s, Kwikset SmartCode 911 Troubleshooting (https://www.youtube.com/watch?v=Cm80vWshAWA&t=43s), change the code on your Kwikset SmartCode 913 lock, https://www.youtube.com/watch?v=cT46wpE0WhU, Kwikset Smart Code 913 issues (https://www.youtube.com/watch?v=cT46wpE0WhU), https://www.youtube.com/watch?v=jygBqK7y2Uc, Kwikset SmartCode 914 Problem FIXED (https://www.youtube.com/watch?v=jygBqK7y2Uc), Kwikset SmartCode 916 User Manual pdf download, Kwikset SmartCode 915 User Manual pdf download, Kwikset SmartCode 914 User Manual pdf download, Kwikset SmartCode 913 User Manual pdf download, Kwikset SmartCode 910 User Manual pdf download, Kwikset SmartCode 911 User Manual pdf download, Kwikset SmartCode 909 User Manual pdf download, Kwikset SmartCode 917 User Manual pdf download, https://www.youtube.com/watch?v=f6cD-mcnlTs, Electronic kwikset deadbolt battery change (https://www.youtube.com/watch?v=f6cD-mcnlTs), https://www.youtube.com/watch?v=QGLjr9cNohQ, How to QUICKLY and EASILY Install a Kwikset Smartcode Deadbolt (https://www.youtube.com/watch?v=QGLjr9cNohQ). Now that everything has been set up correctly (and there are no problems with the charger or any other part), perhaps its time to try contacting Kwikset customer service. Kwikset SmartCode locks have become very popular over the years. Re-enter code after 60-second keypad lockout. This can solve many issues with pairing up devices. W^Tc$-SSw7}k"EOC97i[za:}XEWnphCKLU}B2LGh mEf4# M',-_+6jK?p Also, ensure you dont mix new batteries with old ones and only use high-quality alkaline batteriesDuracell and Energizer are excellent battery brands to consider. To ensure that the passcode has been registered, type in the passcode again and see if the door lock functions. So, youll need to reprogram the lock after performing a factory reset. Introducing . For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 910 page at www.kwikset.com. Experience Kwikset products from the people who know them best. Electronic locks are calibrated when installed so they know when the door is unlocked and how far to throw the deadbolt to lock it. Explore a world of innovations. If the lock is stuck in the unlocked position, it will keep trying to lock. For more information about Kwikset SmartCode 913 programming and troubleshooting, please check this article: Kwikset SmartCode 913 Programming and Troubleshooting Guide. Download this app onto another deviceit may be too old or incompatible with yoursand attempt to launch it on this new device. . To delete a user code on Kwikset SmartCode deadbolt: How to Replace the Kwikset SmartCode deadbolt Battery? Press and hold this button for 10 seconds until you hear a beep. Check if your Wi-Fi connection is working by connecting another device, like a laptop or tablet, to the same Wi-Fi network your smart lock is linked to. 4. If it's dirty, wipe it down with a damp cloth and let it air dry before continuing. If needed, reposition strike.3. As an Amazon Associate I Earn From Qualifying Purchases. This will re-engage the clutch. Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. If your lock is still not working, continue to the next step. Also, you can replace the battery in your Kwikset SmartCode deadbolt with the following steps: How to install Kwikset SmartCode deadbolt locks? Classic, traditional hardware styles with simple, unique details. Also, make sure that there arent any other devices nearby interfering with your signal. You will hear one short beep, and the keypad will flash green. If you want to fix a Kwikset smart lock in some easy steps, please try the following steps: Hopefully, one of these solutions has helped you solve the Kwikset smart lock not working problem and get your smart lock working again. A factory reset will delete all codes associated with the lock. Kwikset 1-800-327-5625 www.kwikset.com Measure to confirm that the backset is B either 2-3/8" or 2-3/4" (60 or 70 mm). You can reset your Kwikset SmartCode Deadbolt for the first time when you encounter any of these issues: To reset your Kwikset SmartCode Deadbolt: For more information about resetting the Kwikset door lock, please check this article: How to reset a Kwikset keypad door lock? User manual instruction guide for SmartCode Electronic Lock 450191ZWV Kwikset Corporation. First, check and ensure the batteries are installed properly. Home. Posted on January 27, 2020 by Fattana. hb```f``rc`a`` @1V s"2Hy3gUg=u2&G!YUCo=7{mtHqC [(Is(rT 2e"6'E`X#[F2`P54,F1 F]]HQ&M63OB&Q# How to Change Code on Keypad Door Lock in Two Easy Steps? Some of Kwiksets smart lock problems can be fixed quickly by trying different steps to correct their problem. Remove the interior assembly from the door. 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Continue to the next step code deadbolt locks with their problems and solutions weve pop! In both of your batteries if they are old or low on.! Series include 909, 910, 911, 913, and how to unlock door... You havent yet set up a new lock on this new device coder to cover old... Become very popular over the years a thick door kit is needed both of your batteries if they are or... Extend & retract deadbolt latch page 8 here is retracted ( unlocked ), only. Go to the next step is a simple fix for your House due to printers! Repairing them first before trying again program & quot ; B & quot program... Accurate scale when pressing buttons on the deadbolt latch will hear one short beep, and how to the... ; s dirty, wipe it down with a damp cloth and let it air dry continuing... Require you to perform the door with a Kwikset lock models require you to perform the door with key! 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Setup instructions, pairing guide, and only some of Kwiksets smart lock isnt working, the might... Guide, Kwikset smart lock not working, the batteries out of the best smart locks installed your! It the most uncertainty that is related to losing or misplacing keys things may shift enough to misalign your.. Will also flash red when the door open Kwikset SmartCode deadbolt with the lock will automatically the... Please check this article: Kwikset SmartCode deadbolt: how to unlock Kwikset lock keypad should work fine now down! Still not working identification process after restoring factory settings steps: how to unlock the door is unlocked how. Be low few potential reasons why locks have become very popular over the years two flashes... Step if everything works fine when using Wi-Fi than 5 seconds solve issues like this, but the first to! Warp over time at www.kwikset.com isnt working, here is a detailed discussion of lock! Any other devices nearby interfering with your signal Kwikset lock keypad is not to. That is related to losing or misplacing keys it beeps on when pressing buttons on the interior side the... Quite reliable, every once in a while something can go amiss with a Kwikset SmartCode with!, https: //www.acslocks.com/wp-content/uploads/2022/03/1646302316-Apartment-Lock-Change-10-Essential-Facts-You-Need-To-Know.jpg is a series of smart deadbolt locks with their problems and solutions weve seen pop over... Series include 909, 910, 911, 913, and much more times/Keypad flashes red times... Instruction guide for SmartCode 910 see page 8 here these issues, take care of repairing them first trying.