So, there is not a set list of requirements you have to meet to qualify for the Disability Pass for Universal Studios, because every case is different! A: Yes, Universal Orlando Resort offers the Guest Assistant Pass which allows guests who qualify to use an alternative accessible queue for attractions or be given return times to cut out having to stand in long lines in the regular stand-by queue. It lead to massive abuse of the system. The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information. Should i get a AAP thing? Ultimate Comparison of Universal Endless Summer Resort : Surfside or Dockside? Unfortunately, this will most likely happen if you go during peak times. Universal Orlando, We have expert Customer Service agents to help with any questions. The DAS allows those who cannot wait in the normal queue the chance to receive a return time based on the current wait time. I also have type 1 diabetes and the care at disney and universal cannot be compared! All rights reserved. Get up close to the Transformers before boarding the ride, photo opps avaliable too. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. Allez au service des invits quand vous arrivez pour expliquer votre situation. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. Have a frogtastic trip! Can I get a disabilitys pass ? ", Hi we are planning a trip in September of 2022 my husband is in a electric wheelchair but can get out of it to a ride but is there alot of rides that he can go on with his wheelchair thanks for your help. My daughter has epilepsy. All attractions at Universal Orlando are ADA compliant, therefore, you can use your Universal Guest Assistance Pass at any of them for accommodations. Related post:Guide to Hotels Near Universal Studios Orlando with Free Shuttle. While the Universal Studios Disability Pass is a wonderful tool to make a theme park trip less stressful and more enjoyable, how accessible is it? Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. The Universal Orlando Guest Assistance pass is one of the accommodations that guests can seek out today to make their theme park visit more accessible. Are there elevators in the rides that have stairs? So you still have to wait just not physically in a line. Is there a way to bring his chair from one park to the other, on the train? While there is no specific list of what disabilities qualify for DAS at Disney World, some common conditions that may be approved for a DAS Pass include ADHD, autism, or anxiety. Those who have mobility devices or are worried about the overall accessibility of Universal Orlando Resort, you may not need a Universal Guest Assistance pass. I'm not sure if I needed to plead my case better or it's a hard stance but I wanted to warn diabetics who get better treatmenr at other parks. Hello! Is this possible, or do we all have to be there? So, what are the requirements for the Universal Studios special needs pass? I watched lots of YouTube videos with my son to prepare him so it wasnt such a shock. Hi my 12 year old son has ADHD and ASD. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass. Thanks. Special Needs are Universal. Based on two current questions, unseen disabilities seem to cause many guests anxiety about how parks will view their requests for assistance passes, i.e. They will then determine if you qualify for Universal Studios disability pass and you can go from there. You May Like: Do 100 Disabled Veterans Pay Sales Tax On Vehicles. If not, just hop next door at Guest Relations and it should take just a minute to get it. Our step-by-step guides will save you up to 4 hours a day. disney's guest service was extremely attentive. I am unable to climb stairs. Related post:Ultimate Comparison of Universal Endless Summer Resort : Surfside or Dockside? They told us she could sit in a wheelchair in the regular line. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment, I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass. It is important to note that the Virtual Queue system varies by day, by attraction, so always check on the Universal Orlando app for Virtual Queues on the day of your visit. You'll be issued the AAP if you meet the requirements. Get the Best Price on Theme Park Tickets, Guaranteed. The Universal Attractions Assistance Pass, or AAP, is available for guests who have a physical or cognitive disability or condition that prevents them from being able to stand in regular stand-by lines. That would maximize your time on the Universal attractions and then you would have something to do in the down time while waiting! Upload a document. #2. Printing and scanning is no longer the best way to manage documents. The maximum party size depends on the park issuing the AAP and may have changed since your last visit. He is 11 years old and certainly does NOT want anybody to know about his issues. Dont Miss: Ohio Department Of Developmental Disability. ? Ridiculous i asked for a manager and they said exactly the same thing as if it was a script they had all been told . My daughter has ASD and anxiety and not sure how she will cope in the busy parks. The DAS is not a "front of the line" pass, but rather a tool to provide the maximum amount of flexibility to . Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? A single AAP may be all you need to cover both sons. Plus, park hours, special events, weather, and more! Once at the attraction, you will show the Team Member your Virtual Queue return time and your AAP so you can gain access to the alternative entrance. Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. Yes, there are ramps or elevators, depending on the ride. The contrast between foreground and background text will increase. Can a person with type one diabetes qualify for any type of disability pass? What's Coming to Walt Disney World and Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4! Does this plan also cover individuals with Type 1 diabetes? He gets frustrated in long ques and it's hard to keep explaining things and as he can't hear the music speaking it becomes boring very quickly can he get a pass thank u. This does NOT apply to guests who are using mobility devices only. The AAP is intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. If you or your party feels more comfortable discussing your Disability Pass at Universal in a more private setting or just in advance, you can call Guest Relations ahead of time. Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. What are the 2023 Universal Disability Pass Requirements? If that is not you, please return to our OI Center for over 300 other pages of vacation-planning information. At Universal Orlando, a guest with the Universal Accessibility Pass can have up to 5 other guests accompany them on attractions. Would this qualify for a gap? Express your concerns or limitations and if it is deemed their accommodations are a good fit for you, you will be issued one of 2 passes depended on your mobility. We are committed to providing an accessible user experience for all website visitors. You can view Universal's full accessibility guide here. Will I qualify for the special pass and do I have to bring proof of this condition. Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. So you still have to wait just not physically in a line. Guest services will issue a pass as stated elsewhere if you outline the effect of the disability on the person without the need to identify the disability. Universal's Attraction Assistance Pass (AAP) is intended for guests with a cognitive or physical disability or other condition that prevents them from being able to wait in the regular standby lines. Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes? From there, the Team Member will make the decision if you qualify for the Universal Guest Assistance Pass. You can check the park early park admission status and attractions for Universal Orlando here. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis. Doesn't make sense at all when I definitely could have used it and they were lying. You can reach Guest Relations by phone at 877-589-4783 or by email at GuestServices@UniversalOrlando.com. No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. People can face trouble standing in a long line due to their disability. If you have any concerns that are not met, you can ask for a supervisor (who may be better versed in accommodating disabilities) or revisit with the entire group if needed. Universal makes these decisions on a case-by-case basis. You may wait in the Universal Express queue if the attraction has one. It does not fold nicely (it is huge and only folds over at the hip area) and is 32lbs. One of my sons has a very hard time with this and just wants to start going on rides as soon as we get in the parks. Fortunately, theme parks have been modifying their attractions and offerings to be able to accommodate guests who require special assistance with their visit. As to Disney artwork, logos and properties: Copyright - Disney, We hope you find this post helpful. On the flip side, if the ride is over 30 minutes, you will be given a specific return time that a Team Member will write on your pass. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. The attractions do vary. This system allows you to reserve your spot in the line with a wait time and then head over to have a minimal wait during that time. This means that, if an attraction participates in the Virtual Line system, you will use it rather than your Attraction Assistance Pass. Give examples of what you or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue. Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. Im not sure if this is normal as this was the only attraction with a long line where we werent given a return time. With our discounted Disneyland tickets guests can choose from the following parks! 2023 Hasbro. The Attraction Assistance Pass at Universal Studios does not have any of your personal information on it besides your name and party size. Guest service would not issue a pass. They couldnt do enough ! If you meet the requirements, then you will be issued a physical Universal Studios Disability Pass, and you will be ready to start your day. We hopped along with him on his trip to Universal Studios Hollywood to learn about the process of acquiring and using the AAP card. Will he be able to get a pass? It was also the only time I felt uncomfortable using the pass as the entire queue could see us skipping in front of them. Whew - we covered a lot of information in this post! Once it's your return time, you'll be directed through the Express or alternate queue, which should be shorter than the standby line. Each Universal Orlando Resort park has a Guest Relations, and that is where youre going to want to head first. Our reviews include exclusive Frog Family trip-planning tip & insights. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Services to see what options are available to best meet your needs. Each Universal Orlando Resort park has a Guest Relations, and that is where youre going to want to head first. Theme parks bring joy to millions of people a year, but can be very stressful and overwhelming to guests who live with a disability and are thinking of traveling to Orlando. To be frank if everyone with mobility issues got a disability pass that would be half the people in the park. Sep 1, 2008. This plan also cover individuals with type one diabetes qualify for any type of disability pass would... Reach Guest Relations to discuss your best options, as the entire queue could see skipping. Stop by Guest universal disability pass for anxiety to discuss your best options, as the entire queue could see us skipping front... 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