Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. To activate: Once activated, withdraw all remaining funds from your debit card. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. Once the first child support collection is received, it will be posted to your debit card overnight. What do I do if I do not receive my new card in the mail? While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. The Way2go Card Login is powered Customer service toll-free number to answer questions and obtain your balance. For your convenience, there aren't any fees related to insufficient funds. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The transfer costs $0.50. The most inconvenient detail is that this card is not accepted everywhere. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. The TANF benefits stay in your debit card account until you use them. If the card is not working properly, a new one will be mailed. GoopOnYaGrinch 2 yr. ago. When should I expect my new Way2Go Card to be mailed to me? You can find county office contact information here. Should you need to file another claim for unemployment benefits during this time. One of the other times I called was because my card got locked due to suspected fraud. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. The significant role played by bitcoin for businesses! How long can I use my old Bank of America card? 2 level 2 Where can I find fee information for my new card? You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Only 8 minutes was I actually talking to someone. I guess if you have the possibility at all to switch to direct deposit, now is the time. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. If you think threw you away your new card or need information, please call (833) 322-1441. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Will this change the way I receive payments? If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Way2go Card Virginia login let customer access the Government benefits official website. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Your child support debit card is one of the ways you can receive your child support payments electronically. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. **Please Note** ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. ATMs usually dispense money in increments of $20. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Within 2-3 business days, you will receive a letter letting you know your card is coming. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. No. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Leading the way to wherever you want to go. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. contact your Child Support Agency and provide your updated address. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. When the card is sent to you, it will have an expiration date two years from the date issued. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). The contact information for Bank of America is on the back of your card. 3) Beyond what is already noted, getting your account information, transfer. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. There is no charge for this service. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Data privacy and security practices may vary based on your use, region, and age. What are the benefits of my new Way2Go Card? When should I contact Way2Go Card? The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. ALL RIGHTS RESERVED. Link your bank to your venmo account and transfer all the funds to that account. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. The card and the PIN will be needed to get any benefits left in the account. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. If you continue to use this site we will assume that you are happy with it. What do I do if I do not receive my new card in the mail? What would I do if I was unable to activate my new Way2Go Card? You will also be able to access account information at www.GoProgram.com. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Transfer unemployment benefits from your prepaid debit MasterCard directly into . For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. How do I receive my debit card (ePayment/Way2Go Card)? There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. The card will arrive in 2 to 5 business days. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. Automated notification via phone or email when a deposit is posted to your account. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. This is very frustrating when trying to access money without having to incure a few from an ATM. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. A PIN is a 4-digit secret code to be used with the debit card. How do I transfer funds from my Way2Go Card to my Bank Account? The app is more user friendly than the website or calling the 800 number to get updates. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Call 1-800-961-8423 if you need assistance. Keep your receipts each time you swipe your card. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. There is a $0.25 transaction fee for each call thereafter. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Safety starts with understanding how developers collect and share your data. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. I especially like the sign in feature that uses a picture to identify your account before you out your password in. You should allow the site to redirect you to. No. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Really sucks. 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