Returns filed electronically are identified by a unique Filing Location Code (FLC) shown as the first two digits in the Document Locator Number (DLN). Unlike IMF processing which occurred in weekly cycles, CADE/CADE 2 processing occurs on a daily basis (some CADE 2 accounts are processed on a weekly basis). We cannot provide any information about your refund. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. This section outlines the research procedures to be used in responding to refund inquiries from taxpayers. A direct deposit indicator (DD) will post with the TC 846 and can be identified on CC TXMOD or CC IMFOLT as DD:9. If no return information is available on CC TRDBV, use the Modernized e-File Return Request Display (RRD) to verify receipt of a MeF return. Use this service to check your refund status. (11) IRM 21.4.1.4.1.2(1) Updated procedures when taxpayer contacts after 12 weeks from initial referral. Select category, Refund then select "SPIDT". See IRM 3.28.4.8 (2), Review of Deleted Returns - UPC 147 RC 0 Only, for routing based on the DLN of the return. Hi, I mailed in my returns 2 months ago (approx May 1-2) and the IRS website still shows the "no info" message for my federal return. The credit will post to master file as a TC 841 and can be identified by the block and serial number "77777" in the DLN. If your function does not utilize e-4442 referral process, forward a paper Form 4442 to the Fresno Accounts Management e-fax number under Form 4442 Referral Fax Numbers. Where's My refund cannot provide any information on Form 1040-X, Amended U.S. See exception below for taxpayers located in a disaster area. Program Owner: Accounts Management Policy and Procedures (PPI), is the program owner of this IRM. Once the freeze is released, the account will reflect a Path Indicator of 2. Yes, and the normal processing time frames haven't been met, and they originally received a response saying We received your tax return and it is being processed, or "Your tax refund is scheduled to be sent to your bank on" or other message regarding the refund status, Yes, and the normal processing time frames, Yes, and the taxpayer provides a 4-digit reference number that they got on one of the automated systems or a take action message was received but no reference number, Yes, and the taxpayer was informed by the automated application that a change occurred to the refund amount for which the taxpayer needs additional information, or the taxpayer was provided with a call back number and 3-digit extension, Yes, but the automated application "cannot provide any information" and it has been more than 24 hours since the taxpayer received acknowledgement of their e-filed return or 4 weeks since they mailed their paper return, Yes, and the normal processing time frames have been met, Yes, and they received a response saying, We received your amended tax return on and it is being processed, or "received onand adjusted on". Twenty-fourhours after weve received your electronically filed tax return or 4 weeks after youve mailed a paper tax return. Use the CC "NOREFP" to intercept erroneous refunds and update the Refund Information File (RFIF). I'm single with no complexities to my 1040, yet still haven't received so . Follow the procedures in IRM 21.1.3.2.4, Additional Taxpayer Authentication, and refer to IRM 25.25.12.7, Limited Direct Deposit Refund Procedures. On occasion the taxpayer may contact the IRS to resolve a return discrepancy. If the taxpayer states they requested the Refund Advance Product (RAL/RAC) but did not receive the funds, they must be advised to contact the preparer or FI prior to initiating a trace. Do not advise the taxpayer to resubmit the requested information. Refer to IRM 21.4.6, Refund Offset. Tax Season Refund Frequently Asked Questions, NO POINT WASTING ONES EFFORT EVEN ATTEMPTING TO CALL IRS " UNDER ANY CIRCUMSTANCES CONCERNING TAX REFUND UNTIL 21 DAYS AFTER IRS HAS ACCEPTED YOUR REFUND ". We cannot provide any information about your refund. At times, a financial institution returns a direct deposit through a Treasury Regional Financial Center (RFC). Additional CP notices utilizing this configuration requiring the bar code scanner will be rolled out periodically in the future. The definition of "same day" is within 24 hours. Taxpayer states that the bank shows no record of the deposit and it has been 5 or more calendar days since the scheduled date of deposit. See IRM 21.4.1.5.7.4, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, for more information. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. Input a TC 971 AC 850 if not already on the account. Managers and leads ensure compliance with the guidance and procedures in this IRM for Individual Retirement Accounts case resolution. Refer to the following IRMs for guidance (list is not all inclusive). The refund trace process will follow the same procedures as any other direct deposit. If there is any missing documentation, advise the taxpayer. If the original refund was for a paper check, and BFS makes a forgery determination, BFS can issue a new refund check using the Check Forgery Insurance Fund. If the bank does not respond within 15 calendar days, contact the bank again. Resolve case if the necessary information is included. Refer to Exhibit 21.4.2-3, Reason for Cancellation Codes and Generated Account Information, to determine the cause of refund cancellation. Employees are responsible for being familiar with and acting in accord with taxpayer rights. IPU 22U0706 issued 06-10-2022. For a list of most common Refund Anticipation Loan (RAL) Financial Institutions, see Exhibit 21.4.1-2, Most Common Banks That Offer Refund Transfer Products (RAL/RAC). TC 846 for primary and secondary social security numbers (SSN) will carry the same DLN, therefore both refunds will be stopped when intercepting with CC "NOREF" . If preparer misconduct is suspected, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for additional information. Access CC REINF or CC IMFOL if there is no data on CC TXMOD. These leads may involve Treasury checks, refund anticipation loans or checks, direct deposits and pre-paid debit cards. Select "GUF VOIDED-DELETED" and then "CODES.". Form 8888 is present, and the return contains Injured Spouse information. You can get this number from your Form 1040, line 35a. TAS provides assistance to taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that the IRS has not been able to resolve through normal channels or believe that an IRS system or procedure is not working as it should. No further action required. Refer to IRM 21.4.2, Refund Trace and Limited Payability. Tax returns meeting the PATH Act Section 201 criteria may exceed the 21 day time frame between the return received date and refund sent status. Taxpayers should not expect their refund to arrive in their bank accounts or debit cards until the first week of March, if there are no other processing issues. 855-408-6972 (TTY) Prior to taking any action to change how the refund is issued, research CC TRDBV for Refund Anticipation Loan (RAL/RAC) code and follow guidance in If/Then chart below. Savings bond purchase request was not allowed because the SSN/TIN is on the IRS Liability file. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! TC 840 will show a DD indicator "9" on CC TXMOD only. Any portion being directly deposited into a bank account may be received before the bonds arrive by mail. The information entered must match the information from the taxpayer's tax return. As in the case of the preparer debit cards, taxpayers inquiring about using a prepaid debit card to receive their tax refund should be directed to the vendor offering the card. Verify the routing transit number (RTN) or numbers on CC IMFOBT. Direct deposit refunds are held one week if this is a first time filer, or the first time the current last name is being used, or the taxpayer has not filed a return in the past 10 years. TC 971 AC 124 with the DLN of the return in question in the MISC field - (used exclusively beginning in January 2017), TC 971 AC 124 with the DLN of the return in question in the MISC field - and no return posted (unpostable has been identified as deleted (URC D)), TC 971 AC 129 - the return is generally posted to MFT 30, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer received but lost the letter, moved, or never received the letter, 4883C, 5071C, 5447C or letter 5747C, and the taxpayer is questioning the reason for the delay. The following section contains procedures for resolving taxpayer refund inquiries. RRD displays specific tax return and status information for tax returns processed through MeF. See IRM 21.4.2, Refund Trace and Limited Payability. If both TC 971 AC 052 and TC 971 AC 152 appear on the account, use the 2 cycle delay, as the AC 052 would supersede the AC 152. Access CC TXMOD to determine if we have received the Amended Return. Do not issue a replacement check for the first or second round of Economic Impact Payments. See IRM 21.1.3, Operational Guidelines Overview. I'm certain my info is correct, and I've already received my refund for the two different states . The return will be identified with the Unpostable Resolution Code (URC) "8" . If an error is found during Quality Review, the record will be returned to the ERS tax examiner to resolve. As of July 1, 2021 direct deposits are allowed on current and prior tax year returns, this includes IMF prior year original returns. The direct deposit is scheduled for Friday, August 16, 2019. Processing times for Form 1040, U.S. See Exhibit 2.3.51-13, Command Code IMFOL Output Display - Entity, for more information. Inform the taxpayer they will receive a letter within the next 6 weeks (from date of the call), if additional information is needed. It is not a "letter of indemnity" , so if the bank will not accept it, continue with the guidance directly below. Unpostable condition is UPC 147 RC 0 and URC D (deleted) condition shows on CC TRDBV as "GUF VOIDED/DELETED". See IRM 21.4.1.5.7.4, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, for more information. Taxpayers inquiring about an account with an indication of "SPIDT STILL BAD" on CC TXMOD or AMS should be advised to submit their correct, signed paper return with all supporting documentation to the fax number/address shown in IRM 3.28.4.8 (2), Review of Deleted Returns - UPC 147 RC 0 Only. Analyze account and follow appropriate IRM. When the contact is from the taxpayer or authorized third party, follow required authentication procedures per IRM 21.1.3.2.3 (2), Required Taxpayer Authentication, and if the caller passes, prepare Form 4442/e- 4442 to RIVO, using category "RIVO Complex Issue Not ID Theft" . For issues arising from EIP 1 or 2 refunds, do not issue a manual refund. Taxpayers who filed married filing joint (MFJ) are not offered the option of initiating their own refund trace online, but must call the toll-free line and speak to an assistor or complete Form 3911, Taxpayer Statement Regarding Refund. This command code will provide you with the current status and the days return has been open in the Error Resolution System (ERS). A finding by TIGTA that the taxpayer did not receive the refund does not mean that IRS can automatically issue the taxpayer a refund. For more information on Split Refunds, see IRM 21.4.1.5.7, Direct Deposits - General Information. See IRM 21.4.1.4 (3), Refund Inquiry Response Procedure, for normal processing time frames. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. 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