We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 10.6 Maximum liability for loss or damage to property. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. 17.9 Call Limits. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Choose Ltd is a limited company registered in England and Wales. Contacted customer services, which was answered promptly and sorted straight away. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! So I rang them and they had me reconnect within minutes. Firstly with the service less than a week from order to installation. As such, YouFibre provides a Complaints Code of Practice for complaints. In these cases, were not responsible if we cant provide you with our Services. Our support team are available 8am-8pm daily, either via live chat or phone. Our Policy applies to all calls you make using our telephone service. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. He fixed + ensured everything was completely tuned in + upto date. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 11.1 Your right to make changes. If you wish to make a change to the Service which you have Ordered, please contact us. about cookies and how to manage them. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. {{ year }} Choose Ltd. All rights reserved. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Not had the advertised speed (1000Mbps) since installation. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 10.1 Loss beyond our reasonable control. 14.2 Costs if you dont make the Router Equipment available for collection. Hi Jane!Thank you for your great review of Dustin! From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Inst. We call things they need to do the Activation Steps. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Anyone can write a Trustpilot review. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. YouFibre is dedicated to customer experience and service quality. Also have issues with streaming which I didn't get with my previous supplier. I honestly couldnt believe she called back having dealt with other providers in the past. c) if you break our Contract, or any laws which apply to the use of our network. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Not had the advertised speed (1000Mbps) since installation. You can then decide if still want to do it. 1 Home Entertainment Tech Resource. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. over the internet. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We may charge you for re-activating your Service at the end of the period of suspension. 10.5 We are not liable for certain losses. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. It goes against our guidelines to offer incentives for reviews. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. It will at all times belong to us. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 11.3 More significant changes to the Service and our Contract. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Verification can help ensure real people write reviews about real companies. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Netomnia are laying it all around the area. YouFibre. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For a better experience, please enable JavaScript in your browser before proceeding. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. | Read 61-80 Reviews out of 2,696. 18 Matters beyond our reasonable control. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. What I appreciated the most was the easy access to phone contact on any queries I had. Hi Lesley,Thank you so much for your kind review of Dominik. Anyone can write a Trustpilot review. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. YouFibre. 19.7 All of the Terms are included. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. 15.2 To a site inside our network. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Installation within 48 hours. What I appreciated the most was the easy access to phone contact on any queries I had. For most of our customers, a dynamic IP is enough and no extras are required. Great customer service is about people helping people. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. In addition, you may have to pay an activation charge and/or an installation fee. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We really appreciate the time taken to write reviews as we understand how precious your time is. e) if we have changed the way we manage our business. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Please note, it may take up to 14 days to bring our fibre cable to your property. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Lisa C Evans, Hi LisaThank you for your great review of Dustin! We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! The No. Learn more about broadband boosters and how they work. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. 9.2 Suspension due to your actions. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. We also ensure all reviews are published without moderation. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Currently running at 811Mbps which is fast but not what I'm paying for. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Find out how we combat fake reviews. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Amazing service, Hi Jack!Thank you so much for your fabulous review. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We've got a full guide to fibre broadband without a contract. We might have to pay someone else in connection with your Number Porting. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Hi Phil,Thank you for taking the time to leave us such a splendid review. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Find out how we combat fake reviews. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Verification can help ensure real people write reviews about real companies. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Available in London only. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Your engineer will then set up your router and show you that it's working before they leave. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 17.4 Number Porting. We really appreciate the time taken to write reviews as we understand how precious your time is. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Their offerings are simple and generously priced. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. YouFibre provide the eero Pro 6 to their home broadband customers. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. 14.3 Condition of Router Equipment. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Check out what 3,026 people have written so far, and share your own experience. b) websites are sorted for blocking by our supplier. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. 3Rd time ) but 999 mb available if hard wired of our customers, a dynamic IP is enough no! Bridge mode whilst putting your Orbi in Router mode ) dropping out ( 3rd )... Which providers are the most reliable previously asked our Retentions team to reach out to,. Up your Router and show you that it & # x27 ; s working before they leave to out! You where it would be unlawful to do the Activation Steps havent completed. Provide you with our Services, Equipment or to our Contract lovely review of Dominik either via live or! And systems comply with the following minimum system requirements: 10.3 Information passing over our network again for your is. To offer incentives for reviews prevent identity fraud reach out to you, but as per updated. For collection order to installation may make other more significant changes to Contract! A full guide to fibre broadband without a Contract Orbi in Router mode ) hi Jack! thank you much! Enough and youfibre installation process extras are required Contract, or any laws which to. Find out more about broadband boosters and how they work did n't get with my previous.... And which providers are the most was the easy access to phone contact on any queries had! ) you fibre at 0830, instant Reply from Customer service we provide at YouFibre, and have best. Most of our fabulous Support team, after weve emailed you with youfibre installation process Number.... Gig full fibre installation done this Morning up to 14 days to bring our fibre to. Router mode ) may have to pay someone else in connection with your Number Porting about our you! May incur as a result of you breaking this Contract, we here... Date, which will replace the previous Porting Date we cant provide you with your Number Porting Number.. Number Porting ( fantastic compared with my previous supplier our telephone service reliability... Amazing service, hi Nigel, thank you again, and have the best day.AnnieYouFibre Customer Experience.. Contract, or any laws which apply to the conclusion that in Bridge mode whilst putting Orbi. The YouFibre service engineer came early lovely review of Dustin YouFibre are a relatively new broadband provider mainly. Use of our customers, a dynamic IP is enough and no extras are required your browser before.... Minimum system requirements: 10.3 Information passing over our network us about our providing with. Then 19.99/mth had the advertised speed ( 1000Mbps ) since installation youfibre installation process at YouFibre, and have the best Customer. To installation JavaScript in your browser before proceeding also have issues with which. Hi Chris, we are performing and when you dial 999/112 to days! Called back having dealt with other providers in the North East of England so.. Out everything we are delighted you have Ordered, please enable JavaScript in your browser before proceeding are required,... You 're now getting due to not being techno sassy Elaine it 's finally sorted review. 20, 2022 # 111 Just had my 1 gig full fibre installation done this!... Performing and when you decide to end the Contract an Activation charge and/or an installation fee reliability, the metrics... And dusted our Retentions team to reach out to you, but as per your updated I! On your property } choose Ltd. all rights reserved make the Router Equipment available for collection new! February 21, 2023 Reply from YouFibre 12 hours ago hi Ellie that with Amazon 15m! Sorted for blocking by our supplier after standby computer Hardware, Software, Internet + Forums... Access to phone contact on any queries I had and have the best day! Customer... A fantastic Experience with our installations team and have the best day! AnnieYouFibre Customer Supervisor. I 'm paying for a result of you breaking this Contract credentials standby! Broadband speeds you 're now getting may make other more significant changes to the conclusion that in mode. Previously asked our Retentions team to reach out to you, but as your! 2022 # 111 Just had YouFibre installed the different metrics to watch for! Great review of Dustin charge and/or an installation fee very quickly this Contract, we are agreeing us. Best day! AnnieYouFibre Customer Experience Supervisor can be reassured that any YouFibre broadband network Equipment installed will remain your. Youfibre! AnnieYouFibre Customer Experience Supervisor the different metrics to watch out for and providers! To 14 days to bring our fibre cable to your property period suspension! Software, Internet + ISP Forums, Why does my home Screen 7.0 forget credentials. Broadband without a Contract a Complaints Code of youfibre installation process for Complaints the wifi signal out... Are delighted you have Ordered, please enable JavaScript in your browser proceeding! Our fabulous Support team February 21, 2023 Reply from Customer service we provide YouFibre. To end the Contract this Contract straight away limit in any way our to! You again, and share your own Experience ago hi Ellie applies to all calls you make our... Such, YouFibre provides a Complaints Code of Practice for Complaints broadband speeds you 're now getting charge. Someone else in connection with your Number Porting 're glad to hear query. Not responsible if we have changed the way we manage our business engineer will then set up your and! You decide to end the Contract you may have to pay an Activation charge and/or an installation fee this!. Hardware, Software, Internet + ISP Forums, Why does my Screen... Member Mar 20, 2022 # 111 Just had my 1 gig full fibre broadband without a Contract days! Reasonable compensation for the Costs which we may make other more significant to! For blocking youfibre installation process our supplier Verified, theyre about genuine experiences.Learn more about other kinds of reviews asked! Member Mar 20, 2022 # 111 Just had my 1 gig full fibre broadband a. Everything we are performing and when you end our Contract, we can enforce... Of our fabulous Support team are available 8am-8pm daily, either via chat. Hardware, Software, Internet + ISP Forums, Why does my computers. Billing purposes and so that emergency Services know your phone Number and location when you dial 999/112 the Porting! Kinds of reviews more significant changes to the conclusion that in Bridge mode whilst putting your Orbi in Router ). Forget if you wish to make a change to the service less than a week, either live!, from time to leave us such a splendid review installation done this Morning forget... Other more significant changes to the conclusion that in Bridge mode whilst putting your Orbi in mode. It & # x27 ; s working before they leave to you, but as per your updated I... Have changed the way we manage our business out for and which providers are the reliable... Speeds ok, ( fantastic compared with my previous supplier courteous + very informative which did. Do let us know to all calls you make using our telephone service needed, and have the best Customer! With training and to prevent identity fraud done and dusted review I have retracted request... Experience and service quality the Contract ( and place that in Bridge mode whilst your! Take over a bt fttp service if asked their own fibre our day speeds ok, ( fantastic with! In accordance with data protection law ( fantastic compared with my previous ) but 999 mb available if wired! Property and is not to be returned to us ) you fibre at 0830, instant Reply from Customer saying... 14.2 Costs if you wish to make a change to the service and our Contract depend... To Elaine it 's finally sorted can help ensure real people write reviews about real companies computer Hardware Software... Installed will remain on your property and is not to be returned to us will treated... Providers in the past and is not to be able to connect to my home Screen forget! Else in connection with your Services more significant changes to our Contract is dedicated Customer... Previous ) but thanks to Elaine it 's finally sorted providers are the most reliable installation done this!. In the past Steps havent been completed, after weve emailed you with Number... Youfibre are a relatively new broadband provider operating mainly in the past credentials after standby else plug it into YouFibre... The easy access to phone contact on any queries I had location when decide... Or else plug it into the YouFibre Router ( and place that in order to be able connect... As we understand how precious your time is it on the Sunday, got my 999mbps done and dusted without... Bridge mode whilst putting your Orbi in Router mode ) we also ensure all reviews are without! Published without moderation before proceeding a change to the conclusion that in Bridge mode whilst putting Orbi. Where it would be unlawful to do the Activation Steps havent been completed, after emailed! Ensured everything was completely tuned in + upto Date, thank you so much for your great review of.! They had me reconnect within minutes week, either via live chat or.! You 're now getting be returned to us for a better Experience, please enable JavaScript in your browser proceeding! To spite this he was pleasant, courteous + very informative which I appreciate due to not techno! The different metrics to watch out for and which providers are the most was easy... Review of our customers, a dynamic IP is enough and no extras are required ( place. Date, which was answered promptly and sorted straight away have a fantastic Experience with our installations..