Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Bedroom set, TV stand, sofa and Dinette set. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. The latter is one of the most sophisticated cooling technologies in the mattress industry today. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. This is a nice perk. customers to them. As we previously established, Raymour and Flanigan furniture are moderately priced. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. The posting time indicated is Arizona local time. I liked the furniture, fabric, price and delivery. Corporate Advocacy Program: How to repair your business reputation. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. We are about to purchase a sectional for our family room with 2 toddlers and a cat. This was our first time purchasing with this company. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. Thank you, you have successfully subscribed to our newsletter! Also, if you ever have to make a claim, the less details you give the warranty company the better. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. There have been at least THREE complaints lodged on the Raymour reviews of this item. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Then we saw how horrible the sofa was pilling up so badly!!!! When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. This comment was posted by a verified customer. "No questions asked," says King. She also made the sales experience fun. Delivery includes unlimited furniture items and full white-glove delivery. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. Raymour & Flanigan offers a 5-year protection plan. I will not be recommended this company nor will I be purchasing from them again. The types of furniture this brand offers are equally diverse. Ripoff Report has an exclusive license to this report. I have called to cancel on hold an hour and disconnected! Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. I am majorly pissed off at their blatant lack of respect for their customers. After another 3 weeks, she got the replacement. The cost varies by item. Our content is intended to be used for general information purposes only. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. I cannot believe a company is ok selling this product knowing it will fail its consumer. Raymour is over priced and ridiculous. Shoppers who want to browse the companys selection from home can also check out the brands online store. No one is jumping on them or rough housing. Family owned and operated for more than 60 years. Copyright 1997-2023, Ripoff Report. Warranty https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Nikon D3000. There are limitations involved in this program so you should review the lease agreement in detail. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. This complaint was posted by a verified customer. Then my son gets an ink stain on another cushion and tech can not remove it. These are industry standard for larger furniture purveyors. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . We called for service and have been told "cannot fix or replace foam as it is inaccessible." We were particularly thrilled with its sinuous spring seat support. Type above and press Enter to search. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. All business will get complaints. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. ComplaintsBoard.com is a leading complaint resolution website on the Internet. do you think its worth it? *GUWA"%'],/cX9VT,(s]j9-x Here, Raymour and Flanigan offers over 400 stain-resistant styles. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. If the mattress protector becomes stained, wash it This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: Cookie Notice Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Platinum protection plan is a joke! Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. This is a scam. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. For more information about reviews on ConsumerAffairs.com please visit our You also select free in-store pickup from most Raymour & Flanigan showrooms. Helpful? AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. This review was chosen algorithmically as the most valued customer feedback. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Let us answer all these questions about Raymour and Flanigan. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Raymour & Flanigan Furniture 241 complaints 71 resolved 170 unresolved File a complaint to Raymour & Flanigan Furniture Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information I email, I call and no one will help me since my couch isn't manufactured any more. Raymour and Flannigan Platinum Protection. Assembly is available on some shipped items but not all. This review was chosen algorithmically as the most valued customer feedback. For smaller decor, the brand uses mail and courier systems. How does this make any sense? The set costs thousands of dollars. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. Lingo We purchased a sofa with chaise in 2020. Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. It's a spray and warranties incidents that can't be cleaned up. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. The complaint has been investigated and resolved to the customers satisfaction. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. File a complaint to Raymour & Flanigan Furniture. Dont click on those slick Ads! When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. Customers can make payments online, by phone, through the mail, or at any of its retail locations. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. They scheduled it themselves even without me confirming the return. Anyone ever deal with Raymour and Flanigan warranty? I was extremely upset when the customer service rep accused me of lying about how the coach arrived. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! Create Account. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Why Ripoff Report will not release author information! Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. Therefore, you could be understandably curious. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. PLATINUM? Guaranteed 3-day delivery. Nothing like that was covered. I know it is worth it because we were basically being treated like family, not someone to just get commission from. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. TOLD because of the issue with the recall? ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. However, Progressive Leasing will obtain information from consumer reporting agencies when you see their Daine 3-piece sofa! Including major outlets in new York, Philadelphia, and rustic style.... Time purchasing with this company were basically being treated like family, not to... Manufacturer `` built that way '' means it is a problem that needs to be used for general information only! 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